Family Summer Staycation at Pudong Shangri-La: SmartShanghai Exclusive Deal
The Pudong Shangri-La has a fantastic staycation for families, and is the only staycation deal valid until December of this year. First come, first serve, so get your packages ahead of time for October Holiday! Treat yourself and the kids to a fun staycation at the Pudong Shangri-La, located on the east bank of the Huangpu River with a gorgeous skyline view overlooking the Bund. This deal is valid until December 30th with no black-out dates. Beat the heat with a refreshing dip into the pool, or cycling along the Bund before finishing up with an indulgent dining experience at Yi Café 13 different food stations. Plus, late check-out at 4pm! Package includes a one-night stay in a Deluxe Bund Room, breakfast for 2 adults and 2 children under 6, daily hotel credit for the swimming pool, bike riding, spa and dining, access to the playground, and an option for a special 600rmb dinner voucher for 2 adults and 2 children at Yi Cafe. Only on SmartTicket!Family Summer Staycation at Pudong Shangri-La: SmartShanghai Exclusive Deal
Programme provided by the event organizer and is subject to change.
You may pay in cash, or with a local Union Pay Card (with your pin number), Alipay or WeChat Pay. Unfortunately we are unable to accept foreign credit cards at the moment.
SmartTicket charges a delivery fee of 15rmb for paper ticket orders. We deliver to hotels, offices and private residences, even on weekends and in the evening. You can pick the delivery date/time during the booking process. If you have any further enquiries, please contact us here.
You can contact SmartTicket via our Contact Us page or by phone at 400 887 0075, select extension 1. Our operating hours are from Mon-Thu, 10am-6pm, and Friday, 10am-4pm. (Lunch break between 1pm-2pm)
The Pudong Shangri-La has a fantastic staycation for families, and is the only staycation deal valid until December of this year. First come, first serve, so get your packages ahead of time for October Holiday! Treat yourself and the kids to a fun staycation at the Pudong Shangri-La, located on the east bank of the Huangpu River with a gorgeous skyline view overlooking the Bund. This deal is valid until December 30th with no black-out dates. Beat the heat with a refreshing dip into the pool, or cycling along the Bund before finishing up with an indulgent dining experience at Yi Café 13 diff... More
Unfortunately, no. Ticketing systems in China vary from venue to venue, and many are not advanced enough to offer specific seat selection. The event promoters and venues that we work with currently have no systems in place that allow third party ticketing agents to access their respective floors plans. However, whenever you buy a ticket from us, you will automatically receive the best available seats within the category you've selected. Sometime the tickets price categories' name won't be matched on the actually physical tickets. But the value will be the same you choose.
We have a couple of payment options available; 1. Online Payment: We now support WeChat and Alipay for online purchases. Simply scan the QR the payment page directs you to. 2. Cash/Card on Delivery: You can also pay our delivery staff directly either in cash, or with a local UnionPay card. Overseas clients can also pay via bank transfer, however, you’ll need to send us an email so we can sort out bank info and e-invoice. If you need a fapiao for your purchase, then please email us the relevant details (company title, tax number and your order number) .
Yes, SmartTickets always refunds ticket purchases if a show gets cancelled. This guarantee is one of the reasons that people choose to purchase through SmartTickets instead of less reliable sources. Please note, though, that we only refund the face value of the tickets.
We can deliver the tickets to you through Shunfeng Express if you are located outside Shanghai. For this option, purchase the tickets online using Alipay or WeChat. Please fill in the booking information with your address in Chinese to avoid confusion in the delivery process. Please note: We can only accept cash for deliveries within certain Shanghai area (for details, see the "cash on delivery" area map). Overseas customers may also choose the bank transfer option by emailing us. We will then send you an invoice with the bank transfer info after you’ve placed the order. However, the delivery address must be in Shanghai, for example, to a hotel. For more details, please contact us.
If you missed your payment QR code, you can find it again on the Order Status page. Enter your booking code and email address, then click the big green "Pending Payment" button. Please note: online payment orders will automatically be canceled if the payment is not completed within 30 mins.
Unfortunately, no. We've been working to implement an online payment system, which should be available soon! The nature of risk management and licensing issues with online payments made within China makes it a particularly delicate process.
Unfortunately, all physical tickets are not replaceable. The concert venues have fixed seat numbers, and to avoid conflicts caused by duplicate tickets with the same seats, ticketing agencies and promoters are not permitted to print tickets twice. If you've lost your e-ticket, you can login to the order status page and resend the e-ticket to your email.
You can contact SmartTicket via our Contact Us page or by phone at 400 887 0075, select extension 1. Our operating hours are from Mon-Thu, 10am-6pm, and Friday, 10am-4pm. (Lunch break between 1pm-2pm)
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