• Can I choose a specific seat?

    Unfortunately, no. Ticketing systems in China vary from venue to venue, and many are not advanced enough to offer specific seat selection. The event promoters and venues that we work with currently have no systems in place that allow third party ticketing agents to access their respective floors plans. However, whenever you buy a ticket from us, you will automatically receive the best available seats within the category you've selected.

  • How do I pay for my tickets?

    Upon delivery of your tickets, you may pay our delivery staff directly (either in cash, or with a local Union Pay card with pin code). Online payment (Alipay and Wechat payment) are avaiable as well. We only accept payments made in Chinese yuan. If you need a company fapiao for your purchase, then please email us.

  • What happens if the show gets cancelled? Will I get my money back?

    Yes, SmartTickets always refunds ticket purchases if a show gets cancelled. This guarantee is one of the reasons that people choose to purchase through SmartTickets instead of less reliable sources. Please note, though, that we only refund the face value of the tickets, and not the 20rmb handling fee.

  • I lived outside Shanghai, how can I get the tickets?

    SmartTicket can provide online payment ( with Alipay and Wechat) and Shunfeng Express shipping to you if you happen to be located out of Shanghai. In this suituation, you will need to leave us the shipping address in Chinese and we'll be in touch to sort it out. Unfortunately, our cash on delivery service is only available for Shanghai Area. Sorry for the inconvenience.

  • Oops! I missed online payment QR code at the first time!

    Hey! you online payment smart dudes! If you missed your payment QR Code at the first time, you are always welcom to find them back on Order Status, enter your booking code and your email address and click the big Green "PENGDING PAYMENT".

Contact Us

Phone Support: We do not sell tickets over the phone. If you have questions regarding an existing booking call 400 821 3624 from Monday-Friday, 10am-6pm.

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